Had to stop reading halfway through and sigh before I could go back to it. Jumping on the bandwagon of bemoaning a decline in BA customer service (which is partly true, partly rose-tinted nostalgia, but entirely successful in selling newspapers), but doing so not on the basis of genuine issues but rather business practices common to virtually all airlines and nothing to do with BA.

The author has been asked to pay a fare difference when changing his ticket, and is moaning about not being able to transfer tickets to someone else. Complaining about the former is incredibly silly. Taking issue with the latter practice is more understandable, although if anyone stopped to think about why this is not allowed it would not take long to figure out why almost no airline does this.

Surprised he didn’t finish off with a paragraph about a ticket out of sequence to get the full hat trick.

I like proudly boasting about checking in his travel companion even though she will no show for the flight, presumably smugly sitting on board the aircraft while announcements were being made in the terminal and manifests checked to ensure her baggage hadn’t been loaded.