Quite amazing, again. Again, the enivornment of Hawaiian's hub really helps HA acheive this success. Any airline operating the type of ops. Hawaiian has will likely have a high on-time percentage. Especially to have zero consumer complaints. I guess the people of Hawai'i either don't know how to write to the DOT or HA just has fantastic service (not always the case, IME). Aloha does not report public on-time statistics.
Hawaiian Airlines set a phenomenally high standard of aviation excellence for punctuality in July, as the U.S. Department of Transportation (DOT) reported today that 97 percent of its flights arrived on time.
In addition, Hawaiian ranked #1 in the industry for its quality of service in handling passengers' luggage, and for fewest consumer complaints with an unbeatable figure – zero.
What makes Hawaiian's performance even more remarkable is that it was accomplished during the company's busiest month to date in 2004. During July, no airline did a better job filling seats than Hawaiian with an 88.3 percent load factor that led all carriers nationwide.
http://www.hawaiianair.com/about/cor...ection_397.asp
aloha