I have an award booking for March that I wanted to pay for with available points now since the annual re-valuations tend to occur in the first quarter.

When I click on the link to "deduct points now" I get.....nothing. Looks like a pop-up, starts loading, then stops. Happens on both Safari and Chrome.

Is this a known problem? (I suspect I will just call customer service to complete the action.)

[Edit: Ended up calling to complete the action. Still don't know why online link isn't functional (for me.)]