Originally Posted by
malmostoso
Originally Posted by
GREAKLY
I was flying LIS-VIE-LED and LIS-VIE flight was delayed, so I missed my connection and had to stay overnight in Vienna. Do you think I could file the complaint with Austrian aviation regulator?
You can try of course. Keep in mind that these are not enforcing bodies though, the best they can do is to ask TP why your flight was delayed and let you know whether your claim under EC261 is justified or not.
That said, the moment TP is forced to admit it wasn't extraordinary circumstances they are much more likely to pay up.
Otherwise consider the EU online dispute resolution.
Well, my saga with the TAP and EU 261 compensation continues. After waiting for 1,5 years and never getting any response from TAP I filed a few
complaints with the Autoridade Nacional de Aviação Civil (ANAC) of Portugal, the Agentur für Passagier- und Fahrgastrechte (APF) of Austria and the European Online Dispute Resolution (ODR) Platform. Funny enough, the very next day I received a message from the TAP. As in many other cases they claimed that the delay was caused by the ATC restrictions and , therefore, they don''t owe me any compensation.
As soon as the complaint statutory time passes (I believe it's 30 days) I intend to use one of those online law firms/agencies that take the airlines to courts and force them to pay compensation under EU 261/2004. But it seems that TAP is using a new strategy and blaming all its delays on the
ATC restrictions. Is there any way to find out whether they, actually, saying the truth or not? Is ATC data for a specific date/airport/routing available online?