I just finished a 6 night stay that ended on January 1. Surprise surprise I got credit for 2 nights only and got 1/4 of the points I should be earned.

I called CS and spoke to 2 CS agents who clearly did not understand the issue or were unable to solve. I finally spoke to a 3rd agent.

Kudos to get she fixed immediately the # of nights credited & points. Surprised. Well-done and kudos to her. The best by far of the 50+ CS agents I've had to speak to in past year.

of there were more like her and no tech issues, I'd be back staying at Marriott