Personal Platinum holder for 6 years. Called retention last year twice and was offered zilch.
Called today and spoke with a friendly & understanding rep. Told her why I was considering cancelling. We chatted back and forth about benefits-explained to her my frustrations about the card.
She offered $500 or 50,000 MR without any spend requirements. Took the $500.
She also told me that even if you spend a million dollars a month on the card, the most they will ever offer is the $500 or 50k credit. Not sure what to make of that. My annual spend was about $39k