Originally Posted by
Sophoclefr
Ok didn't know about the lounge (non) access.
Yes booked on Accor.com, booking was on my App and they send me SMS before to confirm so should have been perfect but unfortunately was not...
Since you booked on accor.com then if the room category above the one you booked was available and you were not upgraded, then that's another fail on their part. If the category above yours was full, and other categories above were available, then technically they can say no as they are not required to upgrade 2+ categories.
Regarding the welcome gift or note in the room I am no more than 70% on those. Many hotels give nothing to Platinums unfortunately.