As a President's Circle member you should known that what you find on the aisle is a crapshoot -- and that if you NEED a 4WD/AWD vehicle you better reserve it. Sorry that learning this lesson impacted your vacation, and that the 800 number of Hertz gave you bad information is unfortunate, but a reservation for a car at a city location expecting a SUV -- on a holiday period none the less -- is making a major gamble.