Hi There! I confirmed with our Loyalty team that this is indeed legit and not a glitch.
A select group of Chase Cardmember Customers were targeted for promotional A-List status that was automatically granted through June 30, 2020. Consider it a surprise and delight!
If you were targeted for the promotion then letters explaining the change will be sent out starting 1/7/2020. Also, an email to those that subscribe to the RR Email Update will go out on 1/10/2020 letting you know more.
If for some reason you have unexpectedly gotten status and didn’t get either of those communications, or are not a Chase Southwest card holder, please feel free to let us know at
Contact Us
Otherwise, please enjoy the promotional status for those who received it.