They did - but it was not an easy process. My check in took 4 1/2 hours. I have known the GM for almost 10 years so that helped when at 11pm I contacted him. This is why I don't want to name and shame.

I will post elsewhere the good and bad parts of property during the course of a normal stay.

So yes the property made me whole but MS CS didn't and the fault lay with the app and CS in first place. You can see elsewhere where I wrote about the problems making the booking in the first place which is why I had to call CS where they apparently made the booking mistake on # in room