So, I had a unique situation that cost me the Hilton 60 night Milestone bonus (30,000 bonus points). I had a trip scheduled for Las Vegas during the second week of December 2019 and chose to stay at the Waldorf to make sure I hit the 60 night Milestone. Well, a couple days before the trip, my work informed my that I would need to be in a different city during the first night of my planned vacation. So I flew to LAS a day early as I had my girlfriend with me, to make sure I got her checked in and then I would depart for SFO for the night and return the next day. I decided to book the extra night at the Hilton Tropicana as it was cheap. I land in LAS, check her in to hotel for the night and then fly to SFO. Once in SFO, I check into Embassy Suites for the night and then my meeting the next day. After which, I fly back to LAS and we then check in to the Waldorf as we had originally planed. I get the notice on my Hilton App that I've crossed the 60 night threshold and made the bonus, but it never posts. After contacting Hilton twice, I get a response "Your stays are overlapping stays which is not considered towards milestone bonus as per the policy.".
The app or my profile never updated until Jan 1st, so I thought I was good, but Hilton is now claiming that I only had 57 nights and not 61. Each of my stays was legitimate, do I have a case to stand by here?
I checked the rules (after, not before this) and it does state: "Members will only receive credit for the nights stayed for one room, not multiple rooms booked for the same duration by the same Hilton Honors Member.".
I would have thought for legitimate stays you wouldn't get penalized, but I guess I was wrong.