Originally Posted by
wilsnunn
I have never used the service before, but from reading your posts is it simply that their IT systems are not good enough to realise that your personalised ticket is the same as one of their standard ones and by default they charge more for personalised tickets?
This is almost certainly correct. I’ve used quite a few flight passes over the last few years and the IT is not great.
if you just want MAN-LHR and return then just book the cheaper one if it looks like good value compared to what you usually pay.
You can only book a return trip each time you use the pass, but it can be in either direction.