I applied June 30 and my wife on July 1. One day letter she received CA and a month or so later conducted her interview. Me? I'm still waiting. I called two weeks ago and received, well, it was like speaking with an unemotional computer. I sent an email the following day......and a day or two later received their "form letter" response. Also sent at that time was a link for a customer service survey, but the initial prompts were completely unrelated to my situation.
Fortunately, I'm not travelling overseas in the near future, but I'd be grateful if CBP provided more recent updates AND rather than a random approach to their application kiosks.......used a FIFO approach.
Am I asking for too much?