Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,669
^ That's great news! Meanwhile out of curiosity are the XP still in your FB account? It kinda sounds like DL is aware this occurs and aware that FB isn't interested in helping, so they're (eventually) doing the customer-friendly thing even without a reversal on the FB side.
Also in common with my experience is that, once DL decided they were going to help, the MQMs/RDMs posted very quickly.