Originally Posted by corporate-wage-slave

The CSM should have entered something in the tablet for the lack of catering, thereby awarding you some Avios, assuming the ground staff didn't hand out vouchers so that you could get something before departure. The trouble is that RAK isn't a food supply point for BA, and I'm guessing the view was that the food taken out from LGW was not edible after an extra day in RAK.

It is a different matter to EC261 (to avoid a complex set of nuances), so you should either call Customer Relations on a working afternoon (UK time) or submit a separate complaint on that issue. If it happens again, hopefully not, you can more or less predict this is going to be the result if held over 20 hours or so on shorthauls. So in that situation you can buy food at the airport and charge it to BA if no vouchers were offered.

I think you're looking at about 10k Avios per passenger for this.