FlyerTalk Forums - View Single Post - Hertz refuses to award IHG points per Hertz promotion
Old Jan 1, 2020 | 9:29 am
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IntFF
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Join Date: Jun 2001
Location: CA & Europe
Programs: AA Life-Plat-Pro, HH Gold, IHG Plat, UA
Posts: 754
Hertz refuses to award IHG points per Hertz promotion

In Oct. I booked a 6-days Hertz reservation (for start Dec at SFO) from a Hertz promotion in my IHG statement on Sept-29-2019.
The promotion said: Save and earn 1500 points on every Hertz rental. Plus up to 500 points for every day you drive. On the way to Hertz website it explained: 1500 points + 500 points/day for IHG Elite members, 125 points/day for IHG Club members.

Hertz gave me only 1500 IHG points in my IHG acct. I already wrote twice to Hertz Customer Service ([email protected]) about the 500 X 6 (days) = 3,000 and I get the answer: Your reservation did not have a PC# so we cannot give you the 3000 points.
I keep writing to Hertz that it is Not my duty to make sure the PC# is in the reservation. The link from the Hertz promotion to hertz website did Not include it - so it was a Mistake of Hertz in the file they provided to IHG.

Before I write for the 3rd time, any suggestions??
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