Originally Posted by
flyalways
If an organization like AA can not handle such simple CC protections then it is on them. How can they allow someone
to hold tickets if they are not paid fully by the deadline ? If OP used the tickets and did not pay for it, they should
hold him responsible and drag him through legal process to recover the money. But charging someone for
holding tickets that was due to their own incompetence (in setting up clean payment process) is not something
AA should be doing IMHO. OP may have exploited the loophole to his advantage but many on FT look for
mistake fares and buy them to travel so he is not alone in doing this !
If they have to actually recover the "lost revenue", they should go after the IT company that introduced this
loophole/bug or the executive responsible for this payment system. They should consider this as a $60K learning
exercise. My $.02 !
Oh come on.
OP entered into a contract to purchase the ticket. In fact, he supplied a CC, albeit expired or cancelled, in order to defraud the system. One way or another, he owes AA the funds he agreed to pay.
Whether AA could have better anti-fraud protections for itself is irrelevant to the question of whether OP owes for the tickets. This is a person AA does not need or want as a customer. Best to come as close to firing them as possible without resorting to litigation.