Originally Posted by
Keyser
i just came across a similar issue today....i made a reservation yesterday using 25k points....at some point in the middle of the night the reservation was cancelled on its own & another one was made an hour or so later, this time using the 35k certificate i have in my account....luckily i spotted the error this morning & cancelled the reservation using the cert & made it again using points....i'm going to have to keep a close watch on this now so that the switch doesn't happen again....
I also had a similar situation last week. I was in the middle of a five day award stay at a ski resort property. The reservation was cancelled and then rebooked at the prevailing "peak rates" for the duration of my stay, and the point difference was deducted from my account. I spoke to the hotel manager at the property which had no clue what happened. I then spoke to a Marriott phone agent who stated this happened frequently, due to IT issues, and corrected the point difference without delay. So beware and monitor your account!