Originally Posted by
shinjukuflyer
Thanks for the response. For the above, can I paste a screenshot of a Twitter convo where they give me a reason or do I need to ask them to email me a document etc?
A screenshot of a Twitter DM from Southwest is exactly what I used for my last claim. I just said "Hi I was on flight XXX on date XX/XX passenger name XXX and pnr XXX, can you tell my why my flight was cancelled?". They responded in ~5 minutes.
Btw is there a statute of limitations on these claims? Since I'm only now learning about how this benefit works, wondering if I can claim for a trip delay with Southwest back in July lol. I imagine trying to get paperwork from the airline for something that long ago will be difficult.
Actually I imagine getting the airline to produce a delay letter from 6 months ago would be pretty easy. It's not like they delete their flight history after 6 months.
However, I think you've blown the deadline for the insurance.
For Trip Delay, you have to start the claim process within 60 days and supply all requested documents within 100 days.
For Trip Cancellation, you have to start the claim process within 20 days and supply all requested documents within 90 days (if possible, and within 1 year if not).