Originally Posted by
threeoh
You need to get a statement from the carrier saying that the cancellation was due to severe weather. You can try them on twitter or reach out through the website.
Thanks for the response. For the above, can I paste a screenshot of a Twitter convo where they give me a reason or do I need to ask them to email me a document etc?
You never got an email with your updated itinerary?
I was a companion on my wife's ticket so I didn't get any emails to begin with even for the original trip. Checked with her and she doesn't have any emails for the updated flight either. She was sent some SMS but she never saved it. I will try asking Southwest to send me something as you suggested.
I'm assuming you live in BOS for this discussion.
I would definitely submit a Trip Delay claim, not Trip Cancellation. But they may have an internal process for swapping them, and also the Trip Interruption insurance now includes $250 to get you to the airport for your new flight, so possibly it could be covered under that? I'd just go with the Trip Delay process, personally.
You'll need a statement from the carrier saying the cause of the delay, you can get one from this website:
https://www.delta.com/contactus/page...tion/index.jsp or reach out on twitter. For Updated Travel Itinerary again boarding passes or check your email for new itin or ask them for it.
Make sure to include taxis, meals, etc. if you have receipts.
Thanks a lot for that Delta link! Wish Southwest had something like this as well. And yes, my home base is BOS. For the Delta trip I luckily have both the original and revised itineraries already.
Btw is there a statute of limitations on these claims? Since I'm only now learning about how this benefit works, wondering if I can claim for a trip delay with Southwest back in July lol. I imagine trying to get paperwork from the airline for something that long ago will be difficult.
Really appreciate the help. Thanks a lot!