Originally Posted by
shinjukuflyer
Situation 1- Cause of Cancellation - what am I expected to provide here?
You need to get a statement from the carrier saying that the cancellation was due to severe weather. You can try them on twitter or reach out through the website.
- MBS Common Carrier Tix - ?
95% sure this is a copy of your original itinerary aka "the plane tickets" -- you can print-to-PDF your original confirmation email, preferably the one with the last 4 digits of your credit card number.
- Updated Travel Itinerary - what should I provide here? If I look online at Southwest, under My Trips I still see the original booking, not the revised one for the following day.
You never got an email with your updated itinerary?
Last time I had irrops and had to change to a new flight on Southwest, I got an email with the subject "threeoh's 11/26 Chicago (Midway) trip (XXXXXX): Your change is confirmed.". If not, do you have boarding passes from your new flight? Those should work too. Or reach out to them on twitter or via the website and ask for what you need, maybe as part of the above delay letter process. Or you could try typing up a one-page document showing the old and new itineraries, with screenshots or boarding passes as evidence.
By the way, looks like the Severe Weather language has changed recently (since the wiki was written), and now says:
Severe Weather, which prevents a reasonable and prudent
person from beginning or continuing on a Trip and occurs:
1) at the point of origin of the Trip prior to departure; or 2) in the
path between Your place of permanent residence and the point
of origin of the Trip prior to departure; or 3) within fifty (50) miles
of the airport, terminal, station, booked lodging, and/or Host at
Destination location listed on Your travel itinerary; and which: A)
impacts a reasonable and prudent person’s ability to: (a) safely
travel to the departure point of a Common Carrier on which
You are scheduled to travel; or (b) safely remain at a booked
Provider of Lodging, or a Host at Destination location listed on
Your travel itinerary; or B) causes the cessation of operation of a
Common Carrier for which You are scheduled to travel provided
that such cessation of operation causes You to: (a) miss at
least 20% of the scheduled duration of the Trip; or (b) miss
the departure of a prepaid cruise, or tour (booked through a
Tour Operator) that You are scheduled to take; or C) causes a
Provider of Lodging with which You booked accommodations to
cease normal operation
So if your trip was longer than 5 days, maybe it's not covered? Not sure how this plays out, no data points yet.
Situation 2
Was flying Delta from DTW-BOS. Flight out of DTW was cancelled due to weather in BOS, was rebooked the following day, and had to pay for a taxi ride to the airport again. When submitting both this claim and the one above, I spoke to a rep over the phone who told me both would be Trip Cancellation claims. However reading the wiki above this situation sounds like a Trip Delay, since the taxi was a new expense not a prepaid one. Should I cancel the current claim and submit a new one for Trip Delay instead? Also, similar questions around the evidence requested e.g. not sure what to provide for MBS Common Carrier Tix, Updated Travel Itinerary.
I'm assuming you live in BOS for this discussion.
I would definitely submit a Trip Delay claim, not Trip Cancellation. But they may have an internal process for swapping them, and also the Trip Interruption insurance now includes $250 to get you to the airport for your new flight, so possibly it could be covered under that? I'd just go with the Trip Delay process, personally.
You'll need a statement from the carrier saying the cause of the delay, you can get one from this website:
https://www.delta.com/contactus/page...tion/index.jsp or reach out on twitter. For Updated Travel Itinerary again boarding passes or check your email for new itin or ask them for it.
Make sure to include taxis, meals, etc. if you have receipts.