Originally Posted by SanDiego1K
My ticket has now been reissued - with a tip of the hat to Emeco in Cairo.
Learning from my abortive CX experience in LAX and HKG, including my own contribution to that failure, I wrote to Emeco who had issued my ticket originally. I gave them my desired changes, which they sent on to AA in Dublin for repricing. The change came out $75 (standard reissue fee) plus $9. I was given a new PNR, and told that I could go to an airport and that the repricing mask was ready.
I was in Charlotte yesterday, so with some fear and trepidation went to the AA counter. There were only 2 agents - one in the ticket/international line, and one at the first class line. My agent told me if the reissue were difficult, she would have to ask me to wait til all people were checked in for their flights.
Well - what do you know! The ticket was reissued within 1 minute. She and I both looked at each other in joy and disbelief.
That's a pretty amazing story, and a great lesson on the proper way to deal with Emeco-issued tickets. Getting one re-issued at LAX without having Emeco grease the ways was very painful.
I considered getting Emeco involved but imagined I'd have to Fedex the tickets to them as part of the process.
BTW, one minor agony was that mine was 19 segments, and the AA machine would only spit out 16 at a time. Did you have to deal with that too?