Originally Posted by
gonebabygone
I appreciate that the consensus appears to be that I should be entitled to a refund.
However from what I gather from their limited English, the twelve (!) SN agents I have spoken to over the past week do not agree. I have tried other numbers (like the UK line) but I seem to be rerouted to the same unhelpful call center everytime.
Speaking to a 'supervisor' yielded no different result.
I can speak French so I will try that line when they open.
Aside from that, any other alternatives I should pursue? This seems patently unfair. Is SN typically this difficult to deal with?
How did you proceed your argument?
You should point out that the late arrival will make you miss an event or a meeting and the shedule change is therefore totally unacceptable. Mention that you need to arrive before XY in time and make it their problem to fix.
If they point out that only mention that you don't like wasting time and always plan on point (time wise) and that therefore even such a small change does mess up your plans and therefore drastically alters the carriage contract you have.
But sadly since the amount of times you called Oliver is right.