Originally Posted by
IkeEsq
...The fact that [1] no one who has been locked has reported getting unlocked and [2] no one who replied to the shutdown email has received a response, suggests that [3] AA is wholly uninterested in the circumstances and individual particulars of the accounts ...
Originally Posted by
richarddd
[numbering added]
No to all three points?
No, 1 and 2 are true (with a random exception or 2 where a boilerplate reply has been received.) But obviously #3 is ridiculous.
Originally Posted by
richarddd
..I don't recall seeing new reports of locked accounts recently. Terminating locked accounts seems to be ongoing.
Not at all accurate-- locking/freezing on-going-- I get reports pretty much daily.
AA has advised it's agents as well:
A large number of PNRs/AAdvantage accounts are under review by AAdvantage Corporate Security. The PNRs under review will have the following Remarks:
ACCT UNDER INVESTIGATION BY CORP SECURITY. THIS IS NOT A COMPROMISED ACCOUNT. PLEASE DO NOT DISCUSS OR SPECULATE WITH THE CALLER. ADVISE CORP SECURITY WILL CONTACT ONCE INVESTIGATION IS COMPLETE.
Should you encounter a PNR with these remarks:
Do not speculate or comment on the remarks [Contact RSD if needed. do not ticket, do not send to Corporate Security]