Originally Posted by
awu25
Your review reminds me of a data point on service:
You mentioned the waiter forgetting coffee. I had a stay back in November and recall the following incident. Lady next to me at breakfast ordered a coffee. Got the initial cup of coffee and then asked for a refill. 5 minutes later, she flagged someone down and asked for the coffee again. Another 5 minutes go by, and she has to flag someone else to ask for coffee. Another 5ish minutes go by and she asks again. At that point, I had left so no idea if she ever got the coffee. Once is excusable, but to have to ask 3 times at a 5 star hotel is really unacceptable.
I could have asked anyone again. But I didn’t feel like to get more caffeine for the day. It’s a small thing and it didn’t bother me at all. He did come back asking how breakfast was.
If people want to make a huge deal of it, certainly they can. But such a small thing won’t stop me from going back again.