In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,856
Maintenance is Outside Air Canada's Control, Apparently
I submitted claims for a trip I took. The YYZ-RDU portion was delayed just over 3 hours after the first plane broke and the second one was delayed due to it also being broken. Here's the response from AC:
I suppose it's God's fault for not fixing the plane.