Originally Posted by
master0000
Actually, I inquired with both Hertz and PlatePass in great depth regarding how their system works in order to get to the bottom of what occurred and why. Ironically, it's you that is misunderstanding what information is relayed between them. That information that is provided is the actual rental record.
Hertz did indeed correctly update their records as I get e-receipts every time it updates.
The liability for the mistake rests entirely on PlatePass.
I disputed the charge with my credit card company based on the electronic receipts provided by Hertz and was successful in receiving a credit for the charge.
You were the one who had the conversation, so I will assume that you understood what was explained to you, but I won't assume that the person who was speaking to you knew what THEY were talking about. You were absolutely entitled to your credit based on the facts you have relayed. But I still strongly suspect that the error was by Hertz, not by PlatePass, in this circumstance.