Originally Posted by
sbrower
Because you don't understand the system. Hertz told PlatePass that you were still driving the Malibu because, when you did the exchange, Hertz didn't correctly update the records. So PlatePass billed the "right" person - you, the driver of the Malibu (even though you were not driving the Malibu - but that was the fault of Hertz).
Actually, I inquired with both Hertz and PlatePass in great depth regarding how their system works in order to get to the bottom of what occurred and why. Ironically, it's you that is misunderstanding what information is relayed between them. That information that is provided is the actual rental record.
Hertz did indeed correctly update their records as I get e-receipts every time it updates.
The liability for the mistake rests entirely on PlatePass.
I disputed the charge with my credit card company based on the electronic receipts provided by Hertz and was successful in receiving a credit for the charge.