Did a thread on this on here over the summer.

Took a bag off the carousel at Washington IAD to find it was missing a wheel. Pretty cheap Amazon bag but annoying all the same. Submitted a report about the bag and heard nothing for a couple months. Then got a hastily sent email apologising for the delay and 15,000 avios. Can make your own mind up whether that’s good enough or not but as the bag was probably 60 quid or so and valuing 1p per avios, I thought it was.