FlyerTalk Forums - View Single Post - How to dispute PlatePass toll charge in error?
Old Dec 27, 2019 | 5:23 pm
  #40  
master0000
 
Join Date: Dec 2019
Posts: 5
Originally Posted by Dave Noble
I am not sure how Plate Pass is at fault with charging. It will be sending bills based on the information provided to it by Hertz. If Hertz is providing details of the incorrect person, it doesn't seem to be something that is the fault of Plate Pass - I also cannot see how it is a scam
So, you're saying that if a company unjustifiably bills the wrong customer then it's not that company's fault...?

That's pretty skewed logic.

Any business that has a track record of charging the wrong person's credit card incorrectly should be required do verify the information they receive is correct. That clearly was not done prior or it would have been obvious that I'm not responsible for those charges.

Hertz has all the vehicle exchange information correct on my electronic receipts so I have no idea how they could have possibly sent the wrong information as you are alluding.
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