FlyerTalk Forums - View Single Post - I feel I was kind of "scammed"by Alamo's prepaid fuel option
Old Dec 27, 2019 | 4:27 pm
  #4  
BugsyPal
10 Years on Site
 
Join Date: Sep 2014
Posts: 809
Originally Posted by iahphx
So I recently rented a car one-way from LAS to LAX with Alamo. At the counter, the clerk recommended the prepaid fuel option at $2.87/gallon for this trip. I almost never accept prepaid fuel -- the savings are usually modest at best and that trying to draw down your tank to near zero is more stressful than just filling the tank. But for this rental, the option seemed reasonable because I was driving the car to California, where gas tends to be expensive. Also, returning a car at LAX is hassle enough, so not looking for a gas station might be more pleasant. So I accepted and paid $39 for a tank of gas.

Or so I thought.

What I didn't realize was that, first, the gasoline fee was not limited to $39. If the car you select yourself on the lot has a bigger tank than average, Alamo automatically adjusts the bill at the time of your return. In my case, that added an extra $4. Second, in what seemed bizarre to me, your prepaid fuel bill is subject to many of the crazy "taxes" that almost all airport car rentals are subject to. In my case, they charged me a 10% "concession recovery fee" on the gas purchase, as well as a 2% Clark County tax. Mercifully, there were other taxes that didn't seem to apply to the gas purchase. The end result was that I paid about $3.14/gallon for my gas -- including the stuff I left behind in the tank. Not much of a deal. And kind of a scam I think. Certainly, the company should be required to prominently disclose that you will have to pay additional tax on your gas purchase. Americans, like me, are accustomed to buying gas with all taxes already included.
There have been numerous thread over years on FT about "concession recovery fees".

https://www.google.com/search?q=conc...iw=984&bih=711

Basically these fees are ways car rental places have for dinging customers for cost of doing business at airport locations. Long story short getting customers to pay in whole, part or excess various fees and surcharges car rental company must kick upstairs for using airport property.

Sometimes (but not always) these fees can be waived in whole or part. National at LGA has never charged us such fees if explain drove in from Manhattan to pickup a rental rather than flew into airport. Thing is the fees are generated automatically, thus you have to get a manager or counter rep to waive/remove. It is always best to do this at time of rental rather than attempting to call customer service or whoever later. If returning to same location you may have luck getting fees taken off final bill if going to counter. OTOH if simply dropping off and go, you'll have to take chances making a phone call/request later.
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