K2 global were a nightmare. They insisted my bag was sent to them- the zip was ripped off and the material torn. I had to wait in for a courier and they couldn't give a time. They then said they couldn't repair it (not surprised)

They offered me a handheld duffle bag that was less than £50 on their linked and over priced website (mine was a eastpak suitcase with wheels that cost £120 and matched my other bags ).

https://www.airlinebags.co.uk/shop/p...&brand=Holdall

They then upped it to a hideous bag that was £75 on their website but would have been about £25 anywhere else.

https://www.airlinebags.co.uk/shop/p...le=Newhalem_30

They then sent my bag back despite me telling them that I didn't want it back. (total waste of time as I then had to take it to the refuse centre).

I then got referred back to BA. They refused to pay for the cost of a new like for like bag as it was several years old (although little used). Eastpak have a 30 year warrantee and I have Eastpak that are over 20 years old and still going strong.

Finally I bought a replacement bag myself and told BA in no uncertain terms how annoyed I was. At that point having refused 3 times to pay anything they agreed to pay the price I had paid for the replacement. I was gold flying in paid 1st and honestly I nearly stopped flying with BA as I was so hacked off by it all- took hours on end.