I just wanted to share my recent experience with my Hertz rental because I was charge in error for multiple tolls that I was not responsible for.

I had rented a full-size vehicle but they were out when picked-up. Since I'm just your average Gold peasant, they gave me a Hyundai Kona instead.

I drove it for about 5 days before doing an exchange at SYR.

I traded the Kona for a Malibu and went on my way. I went through 1 toll on the thruway which I used a cash lane and paid in cash for.

However, about a week after my rental, I noticed that Plate Pass charged me $25 in tolls!

At first I thought that perhaps the pass was accidentally opened so it charged me by accident in the cash lane.

I called PlatePass and asked for dates, times, and locations of the charges. They were all places that I never traveled to! I then asked what vehicle they were billed to and they stated it was for the Malibu.

Yet, all the timestamps they provided were all from dates prior to when I did the exchange, meaning that they billed me for tolls that were incurred while someone else was renting the vehicle!

Apparently they have no record of the exchange so now they must contact Hertz and drag their feet for about a week before resolving anything.

Moral of the story is always check your statements and always keep records of your exchanges and cash toll receipts.

PlatePass is a total scam and Hertz shouldn't even put them in their vehicles as they clearly are incapable of properly tracking the toll records.

If you've been charged for tolls in the past, it may not have even been your toll...


FUN FACTS ABOUT THE EXCHANGE

I went to SYR to do an exchange and the lady behind the counter told me that they have absolutely no full-size vehicles available and that I should come back in an hour. The airport was completely dead and there was no mad rush for cars so I was a bit confused.

Regardless, I returned to the lot to wait. About 45 minutes of sitting there one of the Hertz employees comes up and says "Hey, you're still here?". I said "Yes, the lady told me there were no cars available and to come back in an hour.".

He then laughs and says "I don't know what she's talking about, all those cars in those 3 rows have been ready since you got here".

So, I go back inside and the woman tells me "Oh, well, we have one available now". I said "That's interesting because the nice gentlemen in the parking lot just showed me all the full-size vehicles that have been available since I arrived.".

Never believe those agents behind the counter when they tell you nothing is available. They are full of it and get kicks out of making people wait an hour when their fleet is stocked to the damn gills.