Press Release Source: US Airways


US Airways Implements Service Fees
Tuesday September 7, 5:20 pm ET


ARLINGTON, Va., Sept. 7 /PRNewswire-FirstCall/ -- US Airways has introduced a service fee for customers who desire personalized reservations ticketing assistance. The fee applies for tickets for domestic U.S. travel purchased by calling US Airways' toll-free reservations or visiting US Airways' airport ticket counters, and is effective Sept. 9, 2004.

Under the new fee schedule, tickets purchased through US Airways' toll- free reservations systems will incur a $5 fee, and tickets purchased at airport ticket counters will incur a $10 fee. Dividend Miles Chairman's Preferred members will not incur the new fees. The application of ticketing fees to cover distribution costs is consistent with policies of other full- service and low cost carriers that are already in place. There will be no fee on tickets purchased at airport kiosks and at usairways.com.

"Lower air fares and higher distribution costs are squeezing the industry, and US Airways, like other airlines, must find ways to both offer low fares and cover our costs. These nominal fees will allow us to maintain the more expensive distribution and infrastructure of personalized customer service in a cost-effective manner," said B. Ben Baldanza, US Airways senior vice president of marketing and planning. "Our Transformation Plan is built on a platform of lower costs and increased revenue, and as we continue to implement that plan, we will be better positioned to provide customers lower fares, while maintaining our commitment to a high level of service for US Airways customers who desire that service."

US Airways is the nation's seventh-largest airline, serving nearly 200 communities in the U.S., Canada, Europe, the Caribbean and Latin America. US Airways, US Airways Shuttle and the US Airways Express partner carriers operate over 3,300 flights per day. For more information on US Airways flight schedules and fares, contact US Airways online at usairways.com, or call US Airways Reservations at 1-800-428-4322.