Originally Posted by
BENLEE
I couldn't agree more. Just finished a truly awful 2 night stay at the Ritz Carlton Bali.
You can read about this here.
https://www.tripadvisor.com/ShowUser...sula_Bali.html
Even more laughable is the GM's response to my review. 
Definitely won't be back.
On a side note, how do I escalate this to Marriott headquarters?
While some of your complaint is valid, complaining about an upgrade and expecting a view that your room type does not offer (and is not advertised as such) devalues the weight of your feedback.
If you were adamant you didn’t want an upgrade, you should have told the hotel that just like we did.