For the benefit of others, always book directly through the carrier or, if you must use a travel agent, use a well-known business with a physical office near you which comes highly recommended by people you know.

If you do make the initial mistake of booking through one of these vendors and you have your ticket taken over by the carrier, make it a point to contact the ticket vendor and make certain that they know that you have done so.

In this case, if you paid with a CC, initiate a chargeback. It may be too late, but many card issuers (banks) will permit up to a year. If yours is one of those, you may have a fairly easy chargeback. If you write, avoid abbreviations because the ones you have used appear to be wrong and that can be fatal to a chargeback.