It Sucks to have to educate front line staff for sure.
Inexperienced concierges in YYZ seems to a bit of theme here. Seems a bit counterintuitive that AC would have their least experienced people at their largest hub, but it would seem that is the case, at least anecdotally.
Last edited by Bohemian1; Dec 23, 2019 at 10:42 am
Reason: Et to Brute?