Originally Posted by bjm5

Someone can take them without telling you. I stayed for a night at Moxy NYC last week, and they took my 50K certificate without asking me. My reservation was reserved with 30k point redemption, and for some reason the reservation got cancelled soon after I checked in. I received another reservation the next day looks like correcting the cancellation issue. My guess is the front desk made some mistake, and didn't pay much attention. Couple of days later, I noticed that my 50K certificate that's yet to expire next Aug was gone. After some searching, I finally found the new reservation made without my knowledge claimed my 50k free night.

There's a case opened over a week ago, and I am still waiting for a resolution. I also left a voice mail to Moxy's billing last Sunday regarding the issue, but have never heard back from them. I am just frustrated that I have to deal with other people's mistake, and no one apologized for the mistake.