Originally Posted by
sophialite
I'm done with Firmdale Hotels. Decors are always great and homelike, but if you know where it's sourced you know it's cheap. But aside from that, the service has been terrible and in no way comparable to a 5 star hotel (or at least a hotel that charges 5 star prices).
Such a shame as I've loved the chain for many, many years.
I agree it is sad about Firmdale in London - not what it was. Interestingly, their 2 hotels in NYC are much better. Maybe their focus is on them these days.