Originally Posted by 84fiero

The ham-fisted way that AA has handled this, including not allowing anyone the chance for a rebuttal or anything (as they've apparently often, though not always, done with other account investigations) is a negative for me even if I'm not directly impacted. Not that dynamic award pricing, other AAdvantage changes the past few years, and other issues haven't already diminished AA miles' value and utility for me - this is just another brick in the wall.