Fun fact: she called back.

She told me on the phone she was pretty pissed at the help desk.

She converted it from an Aeroplan booking to a REVENUE ticket, and it cleared.

It's nice when you get a diligent agent who cares. Sadly, this seems to be an exception.

My advice to others, and maybe why this should stay a separate Amadeus thread ---> STICK WITH IT. THEY CAN FIX IT

----

Edit: I might have spoken too soon. I just looked at the booking online and it is the same. Stay tuned.