They've got published that upgrades are available, to Feb 29, 2020, within a 3 day window, on X class tickets, depending on availability.

https://www.aircanada.com/ca/en/aco/...ade-offer.html

So, I'm within the window.

- Can't do the upgrade online, says its not eligible or not available
- P9 R9 on my flight
- I call in, and the agent tells me Aeroplan bookings are not eligible for upgrades
- I advise her of the information posted on the Altitude site.
- "Oh"
- she tries to do it, and can't. Ready to give up
- I ask for a supervisor. She decides to recommit, I guess
- I go on hold while she states she will use
Let's see how long this takes.