Thanks to the cynics that posted. FT wouldnt be what it is without your acerbic wit. Life is short. I’m glad I took the time to post my good experiences. AA has let me down as well. That said, they still make the most sense for me based out of LA. In truth people’s quest for the cheapest way to get from A to Z has led to airlines not caring at the management level which sadly trickles down to the customer experiences. So this holiday season, let’s just pause to be grateful when great service happens.