It's sad that in some 30 roundtrip flights, I only gave 3 A&B chits this year to FA's who I thought were exemplary, the most recent being a few weeks ago on a mid-con flight on a CRJ700. The FA was friendly, attentive and didn't rest for the entire trip. No candy crush, no gossiping with the other FA, no hiding behind the curtain. She couldn't have been more than late 20's, possibly early 30's. But her maturity and professionalism exceeded her age.

From my seat(1A), I also witnessed a a medical incident where a young woman came up to the front for something and, while steadying herself on the closet in front of 1D, suddenly collapsed to the floor. The gentleman in 1D, along with the rest of us, was initially feeling some level of shock. The FA went into action immediately and went to her aid. She had momentarily passed out but was conscious within a few seconds. Mr. 1D got up and gave her his seat and took her coach seat. The FA brought her a pillow, blanket, banana, water and a biscoff (sugar?). Then she got on the PA and asked for a medical professional to come to the front. One did and the woman was ok, but a bit embarrassed and seemed out of sorts. The FA coordinated with the Y FA and they created a bed out of the last row of seats where the woman could go and rest, fully stretched out. I later went to the bathroom and had to make a big step over the temporary seat that blocked the aisle at the last row where she was sleeping.

All's well that ended well. I got the FA's attention towards the end of the flight and told her that I was more than impressed with her ability to maintain exemplary service levels while tending to a medical incident. She was grateful for the nod and chit. I now have my new A&B's that I would love to be able to give out...when they're warranted.