Originally Posted by tomj888

Too often on FT I read about things gone wrong, bad or just not good. Well in the interest of holiday cheer I wanted to acknowledge a great flight with a great AA crew.
Flying back AA 109 LHR-LAX on Monday. It all started on the ground. I was flying F. I did the unthinkable for me and gave up my seat for a different one. Sure enough at the new seat, I tested out the functions of the seat and of course it did not recline into a bed. My original seat did. Now I'm mad but I can't be a jerk about it. I tell the purser and within 5 minutes AA ground staff are trying to fix the seat. (when does that ever happen?) They cannot fix it so a non-rev person also in first has to switch with me. In the meantime, I get invited to the cockpit ( I'm a private pilot) and the crew can't be nicer. We talk for 15 minutes. Once airborne the flight staff couldn't have been nicer. Attentive yet not overbearing. They were a senior crew yet you could see they were happy to be there and their attitude and efforts matched their feelings. Too often we are rash to criticize. In the spirt of the holidays and being grateful for the privilege to fly in F, I just wanted to share that good service does happen and this flight was a great example of that. If any of the FT AA tribe have great stories,, why don't you post them here.