Originally Posted by
yyznomad
There is a desk around the corner from the entrance which I initially thought was meant for these things, but every time I've been in there (20+ times now), it is rarely manned... and I've never seen anyone being assisted at that desk.
I've seen it manned occasionally. Most recently a concierge arranged to meet there to fix my missed connection issues a few weeks ago (this was post Amadeus where the lineups at the YYZ domestic transfer desk were such that I probably could have driven back to YOW more quickly).