Originally Posted by
CMK10
The agents at the front desk who were checking people in. I asked if they could help with our flight issues and they told us their systems were down and sent us into the terminal.
Ok, that's what I thought.
I believe you were misinformed... they don't have the same capacity as say, the MLL agents, who can do things like change seats, reprint BPs, handle minor items, etc. Even before the Amadeus migration they told me to go to the MLL or the customer service desk across the hall to handle these things. Their little kiosk isn't equipped with an actual terminal (just an iPad-style device or similar). There is a desk around the corner from the entrance which I initially thought was meant for these things, but every time I've been in there (20+ times now), it is rarely manned... and I've never seen anyone being assisted at that desk.
But it is possible that their systems have just been "not working" since they opened, and that they "should" be able to assist, but are unable to.
Just conveying my data points.