FlyerTalk Forums - View Single Post - Hong Kong Consumer Council criticises airlines’ lack of transparency on compensation
Old Dec 16, 2019 | 10:52 pm
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percysmith
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CC also made a number of observations and suggestions.

Some of which we may think silly or impractical to the airline industry.

Then again, please bear in mind CC is a lay consumer advocate, not an expert airline passenger forum with an deep understanding of how airlines work <-- something we call in auditing as Expectations Gap

1) Local and Asian airlines to make their delay and cancellation policies more explicit.

2) Airlines encourage passengers to take out travel insurance. But "generally" (per HK Federation of Insurers) HK policies do not cover operational cancellation by airline, so the airlines are BSing. Some policies do cover additional transportation and accommodation if rebooked onto later flight by airline (e.g. https://www.americanexpress.com/cont..._En.pdf#page=9 )

3) Avoid codeshares as some marketing airlines will not assist in IRROPS

4) CC advocates airlines adopt compensation policies for short-notice cancellations akin to EC261/Canadian APPR (where not already covered by EC261/Canadian APPR)
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