FlyerTalk Forums - View Single Post - AMEX cancelled my accounts, 700,000+ points lost
Old Dec 16, 2019 | 1:14 am
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Originally Posted by Troy Whitney
I'm amazed there's this much discussion on my little rant.

I wasn't laundering money LOL. I am a real estate investor. I have three remodels ongoing right now. My contractor had asked me if I could purchase a bunch of materials from Home Depot for a Black Friday sale, so I paid off $20,000 of my $29,000 (and change) balance. He then told me that he didn't need $20,000 but about $11,000 instead. I attempted to cancel the payment a couple of hours later, but it was too late, the payment was already on its way. I have cash in my account to cover this, but again, I'm hanging onto as much as possible just for another 6-8 weeks. I was planning on making the minimum payment of just under $5,000 (which I just did after they cancelled my account). I asked the Amex rep what I should do if I wanted to cancel. She said that it was "no problem" if the payment didn't go through (two separate reps actually told me this) so I moved some of the cash out of that checking account so the payment wouldn't go through. It didn't, but then they immediately cancelled my account. If I thought they were going to do this, I would have just made the payment. Again - I've been with this company for 21 years, and am not sure I ever had a late payment. Hard to explain how surprised I was to have this happen. I won't do that anymore. I'll just use cash back cards and cash in right away. Screw Amex. I hate this company.
A sad situation, for sure. I’m curious: Did you appeal to Amex, informing them about the rep’s advice (surely recorded)?
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