Originally Posted by
Kevin Delawder
Hello, I'm not sure if this has been done before, but Amex Chat confirmed that changing to MCE and also changing to a First Class Seat with American Airlines would qualify the Airline Credit(I referred to my Aspire card in the chat)
Here is the log. Sorry it looks jumbled. Does this mean that I should be able to change without worry? Will Amex honor this chat if it doesn't qualify?
Today
Hi Kevin, how can I help you today? Virtual Assistant - 1:29 PM
Hello, For the AMEX airline credit, does seat changing to Main Cabin Extra count under seat assignment or upgrade? I am getting mixed signals when looking for the answer You - 1:30 PM
Philip has joined the conversation
This would be with American Airlines You - 1:30 PM
HI Kevin.Philip - 1:31 PM
I completely understand your concern. Let me quickly pull up your account to check on this for you. Philip - 1:31 PM
hello Philip You - 1:31 PM
Checking it for you. Philip - 1:31 PM
Could you please provide the last 5 digits of the card number you are referring to. Philip - 1:32 PM
XXXXX (THIS IS THE ASPIRE CARD) You - 1:32 PM
I haven't used it yet for this...I wanted to check before hand to see.You - 1:33 PM
Okay. Thank you for confirming. Philip - 1:33 PM
Yes, seat changing will come under Seat assignment fees which is eligible and will receive Airline fee credit benefit .Philip - 1:34 PM
You can be assured on it. Philip - 1:34 PM
Hope that information helps. Philip - 1:34 PM
While I was reviewing your account for the information, I see you have been our valued Card Member since 2018. We really appreciate you for that and thank you for being with us. Philip - 1:34 PM
Is there anything else I can assist you with today? Philip - 1:34 PM
It does Help. Thank you. Hypothetically changing to First Class on flight would not count ?You - 1:34 PM
It will count. Philip - 1:35 PM
Ok. So the initial booking for the ticket does not count, but any changes made to the ticket after does qualify, does that sum it up correctly?You - 1:36 PM
Thank you for confirming all of this You - 1:37 PM
You're absolutely correct. Any seat change or assignment fees will be eligible only ticket upgrades will not be eligible .Philip - 1:37 PM
Is there anything else I can assist you with today? Philip - 1:37 PM
I'm confused, would choosing a first class seat be considered a ticket upgrade or an assignment fee? You - 1:38 PM
It would be considered as Seat assignment fee as you are choosing seat on flight.Philip - 1:38 PM
You have my word on it.Philip - 1:38 PM
Ok. Thank you for clarifying.You - 1:38 PM
Have a great day You - 1:38 PM
You are always welcome.
It was my pleasure to assist you today. Thank you for choosing American Express, please click on the X in the top right of the chat window to complete our Exit Survey.
It depends how you change it. If you can change it without them billing it as a ticket reissue, then yes. If you change it, however, in a way that causes them to bill it as a new ticket, then it won't count.
For example, a miles + copay upgrade does count in my and others' experience, because the way AA bills the copay doesn't look like a ticket purchase to Amex. But I'm not sure how a paid upgrade would look to Amex (and I'm never sure if there aren't multiple different ways to do a paid upgrade, and if so whether different ways of doing paid upgrades may be billed differently by AA)..
So it all depends on how the billing by looks to Amex as to whether it counts. Amex doesn't know how you're going to change your seat to first class, so that why they kept saying that if it's done as a seat selection it will count but it's done as a new ticket billing (with origin-destination airport info in it) it won't count.